Amazon Q is in preview - The assistant for work and business.

Amazon has launched Amazon Q, an AI assistant for business use cases like customer service, knowledge sharing, and app development.

What's going on here?

Amazon Q will help employees by answering questions, summarizing reports, writing content, and automating tasks using a company's connected data and documents.

What does this mean?

It has 40+ built-in enterprise software connectors and only accesses files each user can view. It cites internal sources used to generate each response.

There are three main use cases:

• First, it's an enterprise knowledge assistant. Employees can ask questions and get authoritative answers based on internal data.

• Second, it assists developers by providing expert guidance on building, deploying and managing AWS applications.

• Third, it's integrated into Amazon Connect, helping customer service agents resolve tickets faster using real-time recommendations.

Why should I care?

This matters because having an AI customized to a company's data helps employees work smarter. It enables faster answers, insights and decisions. Over time, this can increase productivity, improve customer service, empower workers, reduce costs, and streamline operations.